NASIRU ABDULLAH DANJUMA
Customer Service Intern Candidate
Lawanson, NG.About
Results-driven professional with a diverse background in marketing and customer-facing roles, adept at building strong client relationships and driving engagement across multiple sectors including real estate, food, and retail. Eager to leverage proven communication, problem-solving, and relationship management skills to excel as a Customer Service Intern at Casafina Development, contributing to client satisfaction and gaining expertise in property development.
Work
Real Estate Agency
|Marketing Executive
Lawanson, Surulere, Nigeria
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Summary
Marketed diverse property listings and managed client relationships to successfully drive conversions and property acquisitions.
Highlights
Successfully marketed and promoted diverse property listings, attracting prospective buyers and tenants through targeted strategies.
Cultivated and sustained robust client relationships, providing comprehensive guidance through the property acquisition process to ensure satisfaction.
Orchestrated numerous property viewings and implemented diligent follow-up strategies, significantly contributing to lead conversion rates.
Developed compelling marketing materials and detailed property descriptions that enhanced listing appeal and buyer interest.
Food Company
|Marketing Executive
Lawanson, Surulere, Nigeria
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Summary
Developed and executed marketing campaigns, engaged customers, and monitored market activity to consistently meet and exceed sales targets.
Highlights
Designed and executed targeted marketing campaigns for food products, successfully penetrating new markets and increasing brand visibility.
Engaged directly with customers to identify needs and provide tailored product recommendations, enhancing customer satisfaction and loyalty.
Analyzed competitor activities and market trends, delivering actionable insights that informed strategic adjustments and improved market positioning.
Consistently surpassed monthly sales targets, demonstrating strong performance and contribution to revenue growth.
Supermarket
|Marketing Executive
Lawanson, Surulere, Nigeria
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Summary
Supported in-store promotions, managed customer inquiries, and collaborated on display optimization to enhance product appeal and sales.
Highlights
Supported and executed in-store promotions and customer engagement initiatives, boosting product visibility and shopper interaction.
Managed customer inquiries and swiftly resolved complaints, maintaining high levels of customer satisfaction and positive brand perception.
Collaborated effectively with the sales team to optimize shelf placement and promotional displays, enhancing product appeal and sales performance.
Restaurant
|Restaurant Staff
Lawanson, Surulere, Nigeria
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Summary
Delivered excellent front-of-house customer service in a fast-paced environment, ensuring accurate order processing and customer satisfaction.
Highlights
Provided exceptional front-of-house customer service in a high-volume, fast-paced environment, contributing to a positive dining experience.
Accurately processed customer orders and proactively ensured satisfaction, resulting in positive guest feedback and repeat business.
Maintained a pristine and inviting dining environment, upholding high standards of hygiene and guest comfort.
Volunteer
Independent / Educational Institution
|Arabic & Quran Tutor
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Summary
Instructed students in Arabic language and Quranic studies, developing tailored lesson plans and demonstrating strong communication skills in an educational setting.
Highlights
Instructed students of diverse age groups in Arabic language and Quranic studies, fostering comprehensive understanding and engagement.
Designed and implemented customized lesson plans and teaching methodologies, effectively addressing individual student learning needs and styles.
Utilized strong interpersonal and communication skills to create an engaging and supportive educational environment, promoting student success.
Organisation
|Leadership Role
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Summary
Led and coordinated team activities, facilitated communication, and organized group initiatives to achieve organizational objectives.
Highlights
Directed and coordinated diverse team activities, successfully achieving organizational objectives through strategic planning and execution.
Enhanced internal and external communication among team members and key stakeholders, fostering collaboration and alignment.
Planned and managed logistics for various group initiatives and events, ensuring seamless execution and positive outcomes.
Education
University of Benin (UNIBEN)
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Bachelor of Science
Business Administration
Languages
English
Arabic
Skills
Customer Communication & Relationship Management
Customer Communication, Relationship Management, Client Engagement, Conflict Resolution.
Sales & Marketing
Sales Strategy, Marketing Campaigns, Market Research, Target Market Analysis, Lead Generation, Conversion Optimization.
Content Creation & Communication
Copywriting, Persuasive Writing, Creative Writing, Professional Correspondence, Video Content Creation, Social Media Storytelling.
Team Leadership & Coordination
Team Leadership, Organizational Coordination, Event Management, Logistics Planning, Stakeholder Communication.
Problem Solving & Adaptability
Problem Solving, Adaptability, Attention to Detail, Critical Thinking.
Digital Skills
Digital Marketing, Social Media Management, Data Analysis, AI Automation.